FAQ

  • Are your sofa beds comfortable for everyday sleeping?

Our sofa beds are intended as every day beds.  For example, in a studio apartment, they are perfect replacements for a traditional bed, allowing you to have a living room by day and a bedroom at night.

  • How easy is it to convert the sofa into a bed?

The sofa converts into a bed in a matter of seconds.  Only throw pillows need to be removed.

  • Does the sofa bed have storage space?

The sofa comes with sufficient storage space for two pillows and a comforter.

  • What sizes of sofa beds do you offer?

Right now all of our sofas are queen sized.  If the market demands it we will be able to expand to offer smaller sofas.

  •  What fabrics are used in your sofa beds?

The fabric used in our sofas is called Riccio, which is 100% Polyester.  The Riccio fabrics is both water-repellent and designed to resist stains of various kinds.  The Riccio fabric has been designed to be hypoallergenic, antibacterial, breathable, and fire retardant in accordance with US and California standards. 

  • What types of mattresses come with your sofa beds?

The Mattress Height Comfort D25 Stretch guarantees the best comfort for an excellent rest thanks to the medium density of the polyurethane foam. Designed to be a non-deformable over time mattress and a perfect support while sleeping.

The cover has a double panel and is quilted with hypoallergenic polyester fabric, guaranteeing a massaging effect. The side band is made of a special and breathable 3D fabric.  It is fire retardant in accordance with US and California standards.

  • Are the cushions and mattress covers removable and washable?

The cushion and mattress covers are not removable.

  • Are your sofa beds compatible with standard bedding?

Our sofas are European Queen beds that are 63” wide compared to 60” for American Queen beds.  However they work perfectly with standard American queen-sized sheets.

  • Do you offer in-home delivery?

We offer White Glove delivery service with the couch delivered right into your room and assembled.  Assembly only requires the sofa arms being slid in place.

  • How much do you charge for shipping?

We charge $250 for shipping which is a discount over the actual cost of the White Glove delivery service.

  • Do your sofa beds come with a warranty?

We stand by our furniture with a one-year warranty that covers defects in materials and workmanship, as well as damage that may occur during shipping, starting on the date of delivery. There are no fees to repair or replace an item that's covered by our warranty.

For the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. The warranty is voided if the product has been resold or re-gifted by the original owners/purchasers. Our one-year warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modification. Warranties are valid only when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from the following are not covered by Burrow’s one-year warranty:

  • Negligence
  • Misuse
  • Accidents
  • Abnormal use
  • Modifications
  • Improper cleaning
  • Pets
  • Commercial use

Please note that replacements cannot be shipped internationally.

  • Do you offer a trial period for testing out the sofa bed?

We offer a 100 day no-risk trial period for testing out the product.  If, for any reason you don’t like it, we will arrange to have the sofa returned to us at our expense.  We will refund the cost of the sofa exclusive of the original shipping cost.